Customer Service Specialist

Job Title: Customer Services Support Specialist

Pay Rate: $20/Hr

Duration: 6 Months (Potential of further extension)

Location: Hybrid (1-2 Days Onsite a Week at Peachtree Corners, GA)

Shift: 8:00 AM - 5:00 PM Eastern time

Note: Hybrid- at least 2 days in the office due to training every Tuesday & Wednesday then after training every Tuesday only so must be local/commutable distance from Peachtree Corners, GA

This position is for the Building Automation division.

We are looking for a Customer Services Support Specialist

Responsibilities:

• Analyze, interpret, and make decisions based on facts to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives.
• Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs (Customer Accounts in Dispute), or other financial activities.
• Respond effectively to sensitive inquiries from internal and external customers.
• Use CRM systems to enter, manage, and prioritize case loads, ensuring compliance with established service level agreements.

Requirements:

• SAP experience in areas such as sales orders (SO), debits/credits, and accounts receivable.
• 2-4 years of practical customer support experience in industrial, construction, mechanical, or electrical industries.
• Proficient in data analysis and problem-solving, with the ability to identify patterns and trends.
• Proficiency in Microsoft Suite, including Excel and Outlook.
• Facilitate work through SAP and Outlook
• Facing customers via call and email, Administrative work- Soft audit- helping balance accounting, check POs, invoices, beneficial auditing experience.Detailed orientated

Preferred Experience:

• Associate Degree is preferred.
• Prior experience with SAP or CRM systems
• Good functionality with Excel and other Microsoft tools
• Exposure to logistics processes is a plus.
• Familiarity with vendor portals and managing support tickets is beneficial.
• SalesForce is nice to have