What are the responsibilities and job description for the Customer Support Specialist (Engineering products) position at Infosoft, Inc.?
Job Title: Customer Support Specialist (Engineering products)
Pay Rate: $25/Hr
Duration: 9 Months
Location: Buffalo Grove, IL
Shift: 8 AM - 5 PM
This position is for the Building Automation division.
We are looking for a Customer Support Specialist (Engineering products).
We offer a variety of products and services for buildings, including:
- Systems that connect HVAC, lighting, shades, safety, security, and fire systems.
- HVAC solutions for improved comfort, energy savings, and IAQ.
- Fire safety products, systems, and solutions, including detection, alarm, evacuation, and extinguishing.
- Smart building technologies, applications, and services to help customers achieve their goals.
Responsibilities:
- Fields all incoming technical support requests into the field Support department and is accountable for resolving product information requests and product problem/solution requests.
- Accountable for support requests related to product information and product problems that are documented.
- May escalate more difficult support requests to Field Support Engineers.
- Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
- Complete company-designated training courses for positions to enhance work performance and career development
- Participates in special projects to increase the incumbent's role and technical abilities.
Requirements:
- High School diploma or equivalent
- Excellent communication, conflict resolution, and problem-solving skills
- High understanding of customer satisfaction and service orientation
- Technical support for building automation/HVAC such as Fire Alarms, Security Systems, Control Panels, Windows servers, networking, or similar R&D/Engineering products support.
Preferred Skills
- Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred
- Proficiency with Microsoft Windows operating system and computer networking is a plus.
Salary : $25
