Customer Order processing Specialist (SAP)

Job Title: Customer Order processing Specialist (SAP)
Pay Rate: $30 to $34.51/HR
Duration: 8 months
Location: Radnor, PA (Onsite)

We are looking for a Customer Order processing Specialist (SAP) responsible for quality Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream. Working in a customer service team of 7 people, interfacing with plant/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments.

65%-70 % Order Management:

• Order management includes key customers, with one or more supply chain models or more complex order processes, such as vendor-managed inventory, consignment, etc.
• This position is responsible for 2,000 orders per year; all orders will be entered and acknowledged within 24 hours.
• Knowledgeable in and easily executes SAP customer master and output settings to provide consistent information to customers, such as Order Acknowledgement, ASN, COA, Invoice.
• Provide information on pricing, availability, and schedule information with a full understanding of product and packaging options.
• Quote and list pricing/special arrangements/discounts as agreed upon by sales.
• Maintain or exceed customer revenue and working capital targets.
• Proactively monitors orders against forecast, using Picasso, SAP tools, and custom reports, for on-time shipping, delivery, order process status, and identifies areas of concern in the quote-to-cash process.
• Alerts customers of issues and recommends proper solutions throughout the quote-to-cash process.

10%- 20% Resolving Issues:

• Resolves crisis situations during and after hours of operation, easily managing customer relationships.
• Record complaints and correctly assign them to the investigating party, understanding the implications of issues, and effectively managing the complaint process.
• Constant follow-up and review until issues are satisfactorily closed.
• Understanding of customer financials (residuals, credits/debits, and overdue invoices); investigate and resolve residuals on a timely basis, weekly, create credit and adjustments within authorized limits, or request approval when appropriate.
• Frequently recommends, initiates, identifies gaps, and suggests improvements.

5% Training:

• Actively participate in all required training and in the appropriate time frame.
• Maintain personal ISO training records.
• Proactively assist team members with daily activities and training efforts.
• Attend the offered training to support the development plan and strengthen skills.

10% - 15% Additional Activities:

• Identify the need for new ISO procedures; create new procedures and amend existing procedures as needed.
• Perform additional business-specific related activities as directed by the Manager or the Supervisor to support sales and distribution processes, which may include inside sales, import, export, collections, forecasting, Supply Chain, and various report requests (SAP BW, WBBR, etc.).
• Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to the team.
• Share knowledge and propose the use of custom SAP reports across the supply chain to provide accurate, real-time order information.

Requirements :

• Bachelor’s Degree with Emphasis in Business, Engineering, or Supply Chain, or equivalent relevant customer service experience.
• 3 to 5 experience with a Bachelor's degree or 6 years of relevant customer service experience without a Bachelor's degree.
• Intermediate skills in Microsoft applications: Word, Excel, and PowerPoint.
• Customer Order processing in an enterprise system, SAP,

Job Type: Contract

Pay: $30.00 - $34.51 per hour

Expected hours: 40 per week

Shift:

• Morning shift

Ability to Commute:

• Radnor, PA 19087 (Required)

Ability to Relocate:

• Radnor, PA 19087: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $35