What are the responsibilities and job description for the Unified Communications Lead position at Infosys Limited Digital?
Job details
Country
State / Region / Province
Nebraska
Work Location
Omaha, NE
Domain
Delivery
Interest Group
Infosys Limited
Skills
Domain|Network|Contact Center Unified Communication
Company
ITL USA
Requisition ID
127879BR
Job description
Infosys is seeking a Unified Communications Lead. This position will interface with key stakeholders and apply your technical proficiency across different stages of implementation, migration and administration of Microsoft Teams with Voice and Teams Room devices. You will play an important role in validating high-level and low-level design artifacts and managing internal and external stakeholder interactions. You will also deliver operational support activities for Microsoft Teams. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Required Qualifications : Candidate must be located within commuting distance of
Omaha, NE
or be willing to relocate to the area. This position may require 20% travel in the US.Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.4 years
of working experience in
Unified Communications
domain and at least 3- 4years of experience in Microsoft Teams environment.Preferred Qualifications :
Extensive knowledge and experience on design and deployment of Microsoft TeamsExperience of working on MS-Teams implementation, migration, deployment & supportMinimum of 3-4 years of experience with SBC, Teams Direct routing, Dial Plan, Normalization rulesExtensive knowledge of installation and troubleshooting of MS Teams certified phones like Poly, Audio Codes, Yealink, Crestron.Should be able to create scripts for bulk user configuration, assign policies, collect information from Teams admin center using Power Shell. Configure and Manage Emergency Routing policy.Should be able to coordinate and work with telecom service providers to enable Voice and Video services and resolve issues independently.Should have worked on the Microsoft Teams Room (MTR) and Teams Rooms PRO.Expertise in troubleshooting end-to-end business critical issues related to network services and components, integrated (with other solutions) video and audio conferences etc.Ability to work in team in diverse / multiple stakeholder environment.Excellent Analytical & Business Communication skillsThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.
