BigId Architect

Infosys is seeking for a BIGID Architect. This candidate is responsible for playing the technical role in the setup, support, enhancements, and application integration/migration of the SailPoint Identity IQ & IdentityNow (7.x, 8.x) system in client environments and assisting in keeping the platform stable, highly available, and meeting compliance requirements. IDAM Lead will require a strong understanding of Identity & Access Management (IAM) including Provisioning, User Lifecycle Management, Access Requests and Approvals, Segregation of Duties (SoD), RBAC, ABAC, Certifications, Compliance, Single Sign On (SSO), Authentication, Authorization, and Connectors. The Subject Matter Experts (SMEs) are skilled technical and consultative resources expected to be strong in both technical and soft skills. A Subject Matter Expert (SME) must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues.

Required Qualifications:

• Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience in Information Technology.
• Lead discussions on IAM architecture, process, and governance development & support in requirements gathering and use case development.
• Customer Support:
  • Provide timely and effective support to customers via ticketing system.
  • Diagnose and resolve technical issues related to BigID products.
  • Escalate complex issues to the engineering team when necessary.
• Technical Guidance:
  • Offer best practices and technical advice to help customers maximize the value of BigID solutions
  • Assist customers with configuration, integration, and deployment of BigID products.
• Issue Resolution:
  • Collaborate with the engineering team to resolve complex technical problems.
  • Track and document all customer interactions and solutions in the support ticketing system
  • Troubleshoot user requests in L1 and L2 and provide resolution as per SLA.
• Documentation:
  • Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
  • Update documentation based on new product features and customer feedback.
• Training:
  • Conduct training sessions and webinars for customers to enhance their understanding and use of BigID products.
  • Develop training materials and user guides.
• Customer Relationship Management:
  • Build and maintain strong relationships with customers to ensure their long-term success.
  • Gather customer feedback and relay it to the product development team for continuous improvement.

Preferred Qualification:

• Experience in a technical support or customer service role, preferably in the tech industry.
• Experience in data security, privacy, and compliance solutions is a must
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team Customer Focus

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.