What are the responsibilities and job description for the Desktop Support position at Infosys?
Job Description
We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Senior Tech Desktop Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Senior Tech Desktop Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications
- Completed Associate’s degree or a high school diploma with a minimum of 4 years of work experience
- Exposure to computer skills
- Attention to detail and problem-solving ability
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
- Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.
- Windows10 & 11 OS installation and troubleshooting
- Worked on Windows Active Directory and familiar with AD concepts & GPO
- Knowledge and Worked on Laptop imaging using SCCM
- O365 support and troubleshooting at the client end (Outlook, Teams, One Drive, One Note etc.)
- Laptop / Desktop Hardware troubleshooting and Hardware Vendor coordination
- Understanding of VPN and experience any VPN client
- Work on Network Printer and Secure Printer and installation and troubleshooting
- Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
- Antivirus update / scanning and troubleshooting at the client end
- Knowledge / Work experience with Thin Client & VDI
- Supporting VC and web conferencing tools like Webex, Zoom, etc.
- Troubleshooting Docking Stations
- Networking & Wi-Fi troubleshooting
- L1 Application troubleshooting
- Worked on Service Now ticketing tool or any other ITIL Tool,
- Clear concept of Incident, Problem, Request and Asset Management
- Worked on remote tools like Bomgar or any other remote support tool
- Creating Knowledge base documents and user training
- Work experience on Backup tools
- Understanding of VOIP and soft phone
- Asset Management experience
- New user onboarding experience
- Positive Attitude
- Good Teamwork
- Excellent verbal and written communication skill
- Good customer orientation
- A high degree of initiative and flexibility
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
