Researcher

Job Title: CX Researcher

Location: Dallas, TX

Duration: Long-term

Responsibilities:

• Behaviour Health/FCN and Specialty Care/Women’s Health
• Researchers will work on digital products, onsite clinics/hospitals/in-home with customers, etc., to deliver products and services for customers, staff/employees, and providers.
• The research team serves our customers by understanding their POV through qualitative and quantitative research methods.
• These new candidates be focused on digital products and services.
• Any candidate must have the ability to work across the double diamond (they should be familiar) with heavy emphasis on the Discover and Define realms.
• Discover and define will entail going broad with the team to conduct early research leveraging multiple methods such as conducting customer interviews, doing onsite ethnography, etc.
• The Define phase involves synthesizing these findings to inform decision-making, develop personas, and create journey maps, key pain points, moments that matter, etc.
• The researchers will collaborate with design during the Design and Deliver phases to provide testing capabilities to help iterate from wireframes to final assets.

Additional skills for researchers:

• Strong executive presence and the ability to present to executives as needed
• Teachable demeanour
• Proactivity and ability to make decisions independently
• Strong collaboration skills across disciplines (product management, development, clinical staff, etc.)
• Ok with ambiguity and willingness to seek out answers instead of waiting for answers to find you.
• Medical industry experience would be helpful, but not a requirement.