Claims Processor-Freights

Job Title: Claim Operator

Contract Period: 3months extend

Work Address: 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075

Work Hours: 08:30-17:30, M-F

Responsibilities:

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

Requirements/Qualifications:

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 1 years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills

Thanks and Regards

Mani - Team Lead HR Recruiter

Cell: (925) 241-5753 Ext 106

Info Way Solutions LLC

Job Type: Contract

Pay: $21.50 - $25.89 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• freight claims processing: 1 year (Required)
• Claims: 1 year (Preferred)
• Pivot tables: 1 year (Required)
• Microsoft Excel: 2 years (Required)
• VLOOKUP: 1 year (Preferred)
• Logistics: 1 year (Preferred)
• Logistics Claims: 1 year (Preferred)

Ability to Commute:

• Plano, TX 75075 (Preferred)

Ability to Relocate:

• Plano, TX 75075: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $26