What are the responsibilities and job description for the IT Admin & Support position at Infra-Metals: IMS Atlanta?
Job Description
Job Description
Benefits :IT Admin and Support Position
Location : Buchanan, Georgia Haralson County
Infra-Metals Co. is a large subsidiary of a Fortune 500 company in the business of processing and distributing structural steel. This is an IT Admin and Support position that will provide front-line troubleshooting to our issues raised within our organization. Issues may be identified via notification systems, in-person requests, email, phone, ticketing system. This person will utilize their technical skillsets as well as help from a distributed team to resolve issues and administer IT systems. A wellrounded technical generalist will thrive in this position. This person should have a strong technical aptitude, be extremely responsive to co-workers needs, and work well in a team. Most of all, you need to bring a genuine enthusiasm for the efficiencies and increased productivity that new technologies bring to a business.
Major Responsibilities and Duties :
- Install, configure, and troubleshoot computers, printers, cell phones, and other computing devices
- Assist in the installation and documentation of network infrastructure including but not limited to firewalls, switches, routers, IP cameras, wireless access points, phone systems, IP phones, printers, industrial control hardware and software, etc.
- Assist in the installation and support of MS Office applications, Outlook, and other desktop software
- Ability to learn ERP software and provide support and training to end users
- Ability to crimp and repair ethernet cabling
- Work with remote resources to troubleshoot local network infrastructure
- Manage, maintain, and order toner inventory for printers and copiers
- Maintain inventory and asset tags for office and warehouse computers and other equipment
- Provide local and remote end user support to multiple branch offices through in-person requests, phone, and ticketing system
- Must be able to transition between working in a dirty industrial environment and an office environment
- Must be able to periodically lift heavy equipment
- Must be able to perform other duties as requested
- Must be able to be on time and on-site 8am to 5pm during weekdays
- Must be able to be on-call and periodically work after hours and over weekends
- Must be able to travel between existing Atlanta location and Buchanan locations for 6-8 months
- Occasional travel to other company locations for training, meetings, or projects
- Knowledge of Windows and iOS operating systems
- Knowledge of TCP / IP networks
- Knowledge of Fortigate configuration or general firewall experience preferred
- Knowledge of Linux server operating systems and containerization preferred
- Knowledge of server assembly and repair preferred
- Ability to respond quickly and successfully interact with co-workers in person, over the phone, and electronically
- Ability to work independently and with a team to provide exceptional end user support
- A certification or comparable experience required
- Network and / or Security certifications preferred
- Associates or Bachelors degree preferred but not required
Technical Knowledge / Skills :
Education :