Application Support Engineer

InfuCare Rx is a leading data driven nationwide specialty infusion therapy provider focused on treating patients with chronic conditions who require comprehensive clinical management services.  We have created an ethical and quality work environment for our employees that cultivate achievement and success.

Job Description:
 We are seeking a dedicated and detail-oriented Application Support Engineer to provide technical support for our suite of applications. This role involves troubleshooting, diagnosing, and resolving application issues, as well as ensuring seamless functionality for internal and external users. The ideal candidate will collaborate with development teams to address recurring issues, implement system enhancements, and contribute to the ongoing improvement of application performance.

 Responsibilities:

• Incident Management:
   Document, manage, and prioritize application incidents, ensuring timely resolution and root cause analysis.
• Issue Diagnosis & Resolution:
   Analyze and identify the root cause of application-related issues and escalate to appropriate development teams when necessary.
• User Support:
   Assist users with application-related inquiries and train them on using key features, ensuring smooth day-to-day operations.
• Monitoring & Maintenance:
   Continuously monitor the performance of applications and systems, ensuring optimal functionality and uptime.
• Collaboration with Development Teams:
   Work closely with developers to understand new features, resolve bugs, and contribute to software improvements.
• System Updates & Patches:
   Ensure systems are updated with the latest patches and version updates. Support deployment of new releases and maintenance.
• Documentation:
   Create and maintain documentation for troubleshooting steps, known issues, and application configurations.
• Continuous Improvement:
   Suggest and implement improvements to application processes, focusing on enhancing system stability and user experience.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Application Support Engineer, IT Support, or a similar role.
• Strong technical troubleshooting and problem-solving skills.
• Experience with databases (e.g., SQL), web applications, and system monitoring tools.
• Familiarity with scripting languages (e.g., Python, Bash) and basic knowledge of cloud platforms (e.g., AWS, Azure) is a plus.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Experience working with ticketing systems like Jira, ServiceNow, or Zendesk.
• Knowledge of version control systems (e.g., Git).
• Basic understanding of DevOps and CI/CD pipelines.
• Ability to diagnose performance issues within applications and suggest improvements.

Key Competencies:

• Strong attention to detail and organizational skills.
• Proactive problem-solving mindset.
• Ability to collaborate effectively across teams.
• Customer-centric approach with a focus on delivering quality solutions.

Physical Demands:

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care. 

 InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Click here to view our Drug Testing Policy

https://infucarerx.com/wp-content/uploads/2024/08/Drug-Testing-Policy-for-Texas-Applicants_08072024.pdf