What are the responsibilities and job description for the Client Success Analyst position at Ingenico?
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Account Specialist provides internal and external sales team support to enhance customer satisfaction and drive revenue growth.
What You’ll Do
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Account Specialist provides internal and external sales team support to enhance customer satisfaction and drive revenue growth.
What You’ll Do
- Provide sales support for Sales Executive, Sales Engineer, and Project Manager.
- Assist sales with preparation, shipment, and tracking of demo materials.
- Create and track formal change requests for application updates or customer hardware orders.
- Manage initial and ongoing secure key change requests for customers.
- Interface with resellers, POS Integrators, and end users to ensure solutions function efficiently and educate customers on the key creation process.
- Collaborate with the sales team on account communications and coordination under the direction of the Account Manager.
- Research and respond to product-related inquiries from sales.
- Attend trade shows as necessary.
- Track NDAs and contracts.
- Ensure support for customer issue escalation.
- Create requests for sales orders (RFSOs) and material requisitions.
- Discreet, self-starter, detail-oriented, and meticulous.
- Customer-facing, outgoing, tactful, and determined.
- Ability to earn respect within the company and from customers.
- Strong time management skills to handle multiple parallel initiatives.
- Customer satisfaction measured by an annual survey.
- Positive peer reviews from Account Manager, Sales Executive, and Sales Engineer.
- Bachelor's degree (new graduates will be considered).
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and documentation skills.
- Experience with Microsoft Office product suite.
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
