What are the responsibilities and job description for the Solutions Engineer position at Ingenico?
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Solutions Engineer is responsible for supporting pre & post sales and integration needs of our clients. They work closely with account executives and managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development.
They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. Will perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations, product integrations, and product demonstrations to provide guidance and training on Ingenico's suite of solutions.
The ideal candidate should have a track record of successfully managing, consulting, and servicing large, complex customer solutions.
What You’ll Do
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Solutions Engineer is responsible for supporting pre & post sales and integration needs of our clients. They work closely with account executives and managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development.
They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. Will perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations, product integrations, and product demonstrations to provide guidance and training on Ingenico's suite of solutions.
The ideal candidate should have a track record of successfully managing, consulting, and servicing large, complex customer solutions.
What You’ll Do
- Management of Android global API solution.
- Primary interface for ISV Android Product Integration.
- Implementation and support of Ingenico Hardware & Software payment solutions.
- Work with 3rd party financial solution providers to resolve technical integration issues.
- Provide product training to customers and partners.
- Analyze customer requirements and recommend best practices & solutions.
- Provide sales support to account executives in the form of presentations, white board sessions, and technical demonstrations of product.
- Support existing client base in problem determination, resolution, and product upgrade.
- Participate in sales meetings and industry-related events.
- Recommend product enhancements and provide customer feedback to product management.
- Aid in testing and piloting of new hardware and software.
- Work with QA & software engineering on problem recreation and resolution
- Provide input to software development to accelerate evolution of Ingenico multilane integration kits.
- Development level experience in Android, Java, and C#.
- In-depth knowledge of API integration.
- Proficient in troubleshooting and problem resolution.
- Technical experience involving driver solutions, PC installations, and understanding of POS workflows at a very detailed level.
- Project management, time management and task prioritization skills.
- Analytical capabilities and leadership skills including experience managing customer expectations.
- Written and verbal communication skills in customer settings and with internal management.
- Ability to establish solid business relationships and work effectively in a team environment.
- Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people.
- Understanding of various encryption standards and concepts in the secure payments industry including Master/Session, DUKPT, DES and Triple DES.
- Experience with EMV certification and integration.
- Understanding of security requirements within payments industry such as PABP, PCI-PED, & PCI-DSS.
- Hardware experience with POS peripherals, PCs, servers, and common POS retail workstations and back-office solutions.
- Understanding of various payment device interfaces & implementations such as OPOS, JPOS & IBM EFT.
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
