What are the responsibilities and job description for the Helpdesk Level II position at Ingenium Aerospace LLC?
Job Description
Job Description
Description : COMPANY BACKGROUND
Ingenium Aerospace is a small, flexible, and fast-paced aerospace and defense subcontractor whose mission is to provide quality actuation, rotating components, and related products and services to the aerospace and defense markets. We provide mechanical and electromechanical solutions to the complex challenges from our customers. We are noted for engineering, prototyping, and production of flight controls, utility actuation, and other types of rotating component equipment for the latest generation of vehicles.
Culturally, we operate more like an entrepreneurial early-stage firm than a traditional, often larger, company. We have a diverse group of engineers and support personnel in age, experience, gender, and thought. We welcome those with an interest and drive to be part of an exciting industry where you will be involved in a multitude of products and applications. We value our associates and encourage a collaborative and empowering environment that fosters respect, integrity, teamwork, and excellence, while providing a fun and friendly workplace as we continue to grow.
OUR LOCATION
Ingenium Aerospace is located in Rockford, Illinois, an hour west of Chicago. The Rockford region provides a great quality of life and is an attractive regional center for people to live, work, and play. With a population of over 150,000, Rockford is large enough to provide all the services, shopping, and dining options for daily life. It is a great place for singles, young couples, and those later in life as it provides many local recreational and cultural experiences, while also only a short drive from the amenities and options of Chicago, Madison, and Milwaukee. The Rockford region is also one of the most affordable housing markets in the U.S. per The Wall Street Journal , with growing healthcare, aerospace, and logistics industries.
OVERALL RESPONSIBILITIES
In general, this position is highly energetic requiring significant multi-tasking and exceptional communication skills across all aspects of the business. The successful candidate could be deployed to support any area in the organization deemed necessary by the Network and IT Systems Administrator.
SPECIFIC RESPONSIBILITIES
- Ability to adapt to daily priority changes within the organization
- Create documentation and document repair and installation steps
- Assist any area of the organization including Information Technology, Operations, and Cybersecurity
- Ability to embrace learning and grow with the organization
- Absorb high level tasks and create, formulate, and execute specific efficient plans and strategies to complete assignments
- Maintain and update hardware and software packages
- Assist with systems imaging and onboarding / offboarding users
- Provide IT support for non-technical employees
Requirements : MIMINUM REQUIREMENTS
PREFERRED REQUIREMENTS
PHYSICAL REQUIREMENTS AND VISUAL DEMANDS
The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with impairments to perform the essential functions.
SALARY & BENEFITS
Ingenium Aerospace offers a competitive salary. Benefits offered include :
Working remotely is not an option for this position