Desktop Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The Desktop Support Specialist will provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and / or smartphones. Log or record support tickets and / or cases.

Responsibilities :

Pay attention to customers’ descriptions of their computer problem.

Ask customers questions to properly diagnose the problem

Walk customers through the recommended problem-solving steps

Set up or repair computer equipment and related devices

Set up new users with proper equipment with requests from Human Resources and or / hiring managers.

Train users to work with new computer hardware or software, such as printers, word-processing software, and email

Train peers in related processes or procedures

Respond to helpdesk requests using Jira platform

Requirements :

High school diploma or equivalent required.

3 years of relevant experience

Experience using Microsoft Office Suite

Must be able to work on Government programs and access all areas of the facility (U.S. Citizen or Permanent Resident of the U.S.)

Experience working with clients or customers

Core Competencies :

• Operating knowledge of Microsoft office software and other basic computer usage. Working proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.

Preferences :

Demonstrated listening skills; understanding the problems that customers are describing and know when to ask questions to clarify the situation

Demonstrated problem-solving skills

Demonstrated communication skills to include speaking and writing

Travel & Work Arrangements / Requirements

This position will be based at our corporate offices in Durham and Lillington, NC.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE : IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.