Call Center Risk & Compliance Manager

What you'll need to have

• At least 3-years of previous retail Safety & Security Management experience, or at least 3-years IKEA Risk &

Compliance experience including internal training programs to develop towards a Risk & Compliance Manager

position.

• Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a

retail environment.

• Previous experience with running / implementing a comprehensive safety program and security program in a

retail environment.

• Previous experience performing risk assessments, investigating safety and security incidents including

internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing

incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and

training de-escalation methods, and managing safety and security vendors.

• Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills

with strong attention to detail.

Candidates in Oregon, New York, and St. Louis, MO, must be eligible to obtain a security guard license as required by applicable local law. Obtaining the security guard license is a required condition of employment for this role.

Your responsibilities

• Hires, onboards and trains the co-workers. Directs the overall selection, onboarding, development of coworkers. Creates individual development plans to secure succession. Manages resource planning, co-worker

relations issues and performance and delegates responsibilities. Ensures we have a highly competent and

performing team capable of delivering and excellent customer shopping experience. Oversees the day-to-day

performance of the Risk & Compliance team.

• Executes various compliance tasks including assessments, follow-up, training, and statistical reports related

to Ingka Group Policies and Standards, U.S. Business Risk & Compliance policies, and national / local

applicable laws and regulatory requirements including but not limited to : Global Safety & Security Manual,

U.S. Retail Risk & Compliance Operations Manual, Crisis Manual, fire safety (NFPA), occupational safety

OSHA / NIOSH), food safety (Food Safety Modernization Act), Payment Card Industry (PCI) Standards, data

privacy and information security, Product Safety (CPSC), Worker's Compensation, General Liability.

• Oversees the safety and security of people and property within the site / unit and supports the unit Manager

with identifying, managing, and mitigating risks in the unit, and gathering and communicating unit safety and

security KPI's

• Establishes and updates various business plans and action plans including but not limited to : Safety Action

Plan, Business Plan, SecCheck Action Plan, and IKEA Blue Action Plan.

• Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation,

and documentation and reporting of all incidents and emergency situations. Ensures thorough

documentation of all incidents that relate to potential liability for IKEA, educates the location R&C team on

appropriate language for incident reports, and reviews incident reports for quality and accuracy.

• Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance

related matters, which includes ensuring property preservation, and potential or existing insurance claims.

• Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal

investigations with accuracy, security and confidentiality.

• Leads the unit's physical security program and safety program by education, assessing (auditing) and

maintaining standards throughout the property. Works closely with outside agencies (police, fire

department, fraud agencies, insurance companies, attorneys, OSHA, Health Department) as required to

ensure compliance with all local and national laws regarding safety and security. Works with outside safety

and security vendors as needed under scope of existing contracts.

• Works in partnership with the Unit Management and / or Field Safety & Security regarding sensitive issues,

including but not limited to harassment, Co-worker misconduct, information security incidents, and lawsuits.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

Apply now!

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

JOB TYPE - Permanent, Full-time

BENEFITS ELIGIBLE? Yes

Salary Range- $72,916-$106,085.50

Generous paid time off, holiday and sick time

WiselyPay - get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24 / 7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs / wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role

Salary : $72,916 - $106,086