Inside Sales Representative (Spark)

Ingram Content Group (ICG) is hiring an Inside Sales Representative to contribute to our IngramSpark team. This person will be based in our Lavergne, TN office in the greater Nashville area.

In this role, the Inside Sales Representative develops, maintains and grows relationships with existing and potential IngramSpark customers, responding to customers on product information requests and promoting programs and services, and supporting inquiries and acquisition via social media. They develop new accounts through social media acquisition while maintaining and growing sales for existing accounts and building brand awareness on determined social media platforms. The Inside Sales Representative also promotes and sells the company’s programs, brands, and services and works with customers regarding Ingram’s services and offerings. They work collaboratively across functional areas including customer support, marketing, analytics, and provide market insight to leadership for growth and development of Ingram services.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• High school diploma or GED
• 2 years sales, retail, customer service or book industry experience

Preferred Skills:

• Experience with Excel
• Experience using Salesforce or similar CRM
• Experience cold calling
• Experience presenting

Key Responsibilities:

• Grows assigned accounts by performing sales activities and creating pipeline of new clients.
• Contacts identified accounts via social, telephone, and email to achieve growth goals based on business needs and activities.
• Facilitates the consultation, onboarding, and account demonstrations required for acquiring a new client.
• Keeps customers informed about new services or products.
• Provides Ingram with market information and actively participate in the development of new programs and services that meet the needs of the market.
• Supports the growth of social media presence by way of creating content and supporting incoming clients, while also identifying potential high value potential clients.
• Works with internal departments and business units to effectively manage and support assigned accounts.
• Follows-up with leads generated from social media, trade shows, webinars, and Ingram events.
• Identifies and assists with creation and implementation of campaigns to highlight Ingram services and maximize sales.
• Works with the Sr Manager, Sales IngramSpark to effectively manage and support the client group. Determines customer needs and effectively communicate customer needs with management.

Hiring Salary Range: $21.74/hr - $26.94/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish