Reconciliation Clerk

Job Description

Ingram Content Group (ICG) is hiring for a Reconciliation Clerk to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will utilize your knowledge of Ingram policies and procedures related to reconciliation, word processing/spreadsheet skills, and 10-key by touch, to accurately reconcile customer claims and disputes within the assigned portfolio of accounts to ensure the accuracy of check applications, billing and credits processed. You’ll communicate resolutions and/or denials of claims to the customer and Credit associates.  Additionally, you will utilize various Ingram systems (i.e., Mainframe, AS400, CMOD, and web-based applications) as well as customer vendor portals. Finally, you will perform data entry and research to trace and evaluate shortage claims, price claims and discount claims, match return claims and review any other open items on assigned accounts, and report results.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High School Diploma or equivalent.
• 1 year of accounting experience (i.e./ Accounts Receivable, Teller, Accounts Payable).

Preferred Skills:

• Experience working in accounts receivable in a large organization.
• Experience with Excel (Formulas, V-look ups and/or X-look ups, and Pivot Tables).

Key Responsibilities:

• Maintains an acceptable productivity level as defined by management.
• Matches and/or maintains online accounts receivable as defined by management.
• Utilizes on-line systems for expanded claim research and report results.
• Utilizes technology and established tools to assist in daily reconciliation tasks.
• Identifies matched items and prepares balance-off in accounts receivable.
• Prepares credit or debit allowances due customer, ensuring all documentation is attached.
• Obtains authorization signatures per company policy above $50.01.
• Communicates denied claims or differences to customer and Credit associates utilizing designated forms or Excel spreadsheets.
• Responds to internal and external customers on a timely basis in writing (letter, memo, email) or by telephone.
• Prepares claim documentation for scanning into archive system.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish