Client Success Specialist

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit .

About Streamline VRS

We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you’re interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you’ve come to the right place.

Job Description

We are looking for a Client Success Specialist in the Vacation Property Management Software division to drive successful adoption and expansion of the company’s Software Solution within her/his accounts. The Client Success Specialist role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce risk, drive usage of the Streamline platform and identify expansion opportunities in her/his accounts. The ideal candidate will excel in client communication, problem-solving, and have strong data analysis skills to drive insights and support our clients' success.

What You’ll Do (Functions & Responsibilities)

• The STREAMLINE Client Success Specialist role will enable our customers to realize business value from their investment and make our customers passionate advocates of Streamline.
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
• Be accountable to drive high usage of Streamline and 3rd party integrations within customers by driving the creation and execution of a thorough and action-oriented adoption Plan
• Leverage deep functional Streamline platform expertise to increase the customer’s usage of existing integrations
• Proactively identify new expansion opportunities in each account to drive value both for the customer, our partners and Streamline
• Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Streamline’s behalf
• Build/maintain rapid channel of communication to customer in case of online service-related issues and events
• Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Streamline’s sales and services teams and be highly connected to Streamline’s SMEs throughout the customer lifecycle
• Collaborate with key roles in other product groups to deliver full Streamline value to customer
  
  
  

Qualifications

What We’re Looking For (Minimum qualifications)

• Strong proficiency in data tools such as Microsoft Excel, including advanced functions (e.g., pivot tables, VLOOKUP, and data visualization).
• Familiarity with data analysis platforms (e.g., Tableau, Power BI, or similar) is a plus.
• Exceptional communication and relationship-building skills.
• Strong analytical thinking and problem-solving abilities, with a results-driven mindset.
• Experience using CRM systems (e.g., Salesforce, Zoho) to track and manage client interactions.
• 1–3 years of experience in a client success, account management, or customer-facing role preferred.
• Ability to prioritize tasks and manage multiple client accounts effectively.
  
  
  

Education Requirements

• Bachelor’s Degree in Marketing or related field preferred; High School diploma required.
  
  
  

Type

• Full-time; Salaried; Exempt
  
  
  

Location

• Plano, TX (Hybrid)
  
  
  

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs
  
  
  

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.