Administrative Assistant/Operations Manager

Job Summary
We are a screen printing and embroidery company and the Administrative Assistant / Operations Manager plays a crucial TEAM role in supporting the daily operations of the organization. This position requires a proactive individual who can effectively manage administrative tasks, assist in customer support, and ensure smooth communication within the TEAM. The ideal candidate will possess strong organizational skills and a commitment to enhancing operational efficiency.

The Administrative Assistant / Operations Manager will be responsible for overseeing the day-to-day operations of the business, for both screen printing and embroidery. This includes overseeing the management of production schedules with two department heads, coordinating with clients and suppliers, ensuring quality control, and helping to oversee the production TEAMS. Responsibilities also involve being up to date with respect to equipment maintenance, inventory of supplies, and implementing efficient processes to maximize productivity and profitability.

Job Requirements

We find that it would be helpful for candidates to have some general background in printing/embroidery or a related field, however the company is willing to train the right candidate who has operational and administrative experience in other unrelated fields, should the candidate demonstrate to have all other necessary qualifications. They should have good organizational and leadership skills, with the ability to effectively manage a small TEAM and prioritize tasks. Attention to detail and a commitment to quality control are essential, as well as the ability to troubleshoot and problem-solve. Strong communication and interpersonal skills are also important, as this position will require you to interact with clients, suppliers, and employees on a regular basis.

Duties

• Assist in overseeing daily operations to ensure efficiency and effectiveness.
• Perform data entry tasks, maintaining accurate records and files.
• Provide administrative support, including scheduling meetings and managing calendars.
• Manage front desk responsibilities, including greeting visitors and answering phone calls with professionalism.
• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain organized office systems to facilitate smooth workflow and communication among team members.
• Purchasing of supplies, production material, and other related administrative tasks as needed.
• Collaborate with other departments to support operational goals and initiatives.

Experience

• Proven experience in an administrative role or as a personal assistant is preferred.
• Strong background in customer support or front desk operations is advantageous.
• Excellent phone etiquette and interpersonal skills are essential for effective communication.
• Proficiency in data entry and office management software is required.
• Exceptional organizational skills with the ability to multitask, time manage and prioritize effectively.

This position is ideal for individuals looking to grow their careers in operations management while contributing to a dynamic team environment.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• New Bedford, MA 02745 (Required)

Ability to Relocate:

• New Bedford, MA 02745: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000 - $60,000