What are the responsibilities and job description for the Senior Omnichannel Strategist position at Inizio Evoke?
In the journey of life, your career should make a difference.
At Inizio Evoke, we come together-to do the best work, in the best possible place. We're all in. Because it's everyone's role to make health more human™.
About the Role :
The Senior Omnichannel Strategist will be at the forefront of crafting customer-centered strategies, with a focus on market research, journey mapping, and developing innovative omnichannel use cases. This role is ideal for someone naturally curious, design-minded, and passionate about creating meaningful customer experiences across healthcare audiences.
As part of a collaborative, multidisciplinary team, the Senior Omnichannel Strategist will uncover insights, develop actionable strategies, and ensure alignment with client objectives. This position will balance creative thinking and strategic planning to optimize engagement and elevate customer experiences.
This is a remote opportunity that will report to a Senior Vice President, Omnichannel Strategy.
You will :
- Design and execute customer experience initiatives, including in-depth market research, qualitative interviews, surveys, and data analysis, to identify pain points, unmet needs, and opportunities for innovation.
- Create customer journey maps and service blueprints that visually illustrate the customer experience and uncover opportunities for improvement.
- Develop and refine omnichannel use cases, ensuring strategies deliver seamless, personalized interactions across digital and traditional channels.
- Facilitate design-thinking workshops with clients and internal teams to generate innovative solutions and actionable strategies.
- Partner with analytics teams to integrate data-driven insights into omnichannel strategies, including identifying key performance indicators (KPIs) and optimizing campaign effectiveness.
- Stay informed on emerging omnichannel trends, technologies, and customer engagement practices to inform innovative strategies.
- Support business development efforts through strategic input on proposals and participation in client pitches.
- Collaborate closely with creative, analytics, and account teams to ensure alignment and consistency in delivering exceptional customer experiences.
- Mentor junior team members, fostering a culture of curiosity, innovation, and continuous learning.
You will bring :
Inizio Evoke provides an exciting and flexible work environment, great compensation packages and outstanding company paid benefits including medical, dental, 401(k), tuition reimbursement and flexible time off.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary - that's why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.
Compensation
80,000-$90,000 USD
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Salary : $80,000 - $90,000
