Customer Care Coordinator: Full-Time

Description

Salary Range: $20-22 per Hour

InJoy Health Education has been a leading provider of video and educational products to hospitals, institutions, independent childbirth educators, and healthcare providers since 1988. We have received numerous awards for outstanding products and services, as we set the standard for excellence in our field. InJoy really cares about its employees, customers, and the families they serve.

This role requires recent full-time office experience, excellent customer service skills, an intermediate understanding of technology and software, and a thorough understanding of company policies, procedures, and products. This person will have a LOVE of providing exceptional customer service in an office environment, in addition to possessing other qualities such as patience, empathy, and excellent communication skills. This position is a full-time position working Mon-Fri, 9am-5pm, from our Longmont office location.

Job Responsibilities:

· Attend to customer requests and resolve product support issues using a customer centric approach

· Working in a CRM system (NetSuite) to process daily orders

· Daily shipping of orders from InJoy’s Longmont location

- Provide technical support and troubleshooting product issues with customers

· Work in coordination with, and support of, other departments: Sales, Fulfillment, Accounting, and Customer Success

· Gather and share feedback from customers to improve our products, refine our customer care, and support direct and indirect sales efforts

· Assist with month end reporting for logistics department

· Assist with updates to CRM system on shipping vendors & shipment tracking

· Adhere to InJoy’s company core values as stated in the employee handbook

Requirements

· Minimum of 3 years of recent customer service experience, in an office setting, working at a computer

· Intermediate level skills in computers and MS Office applications (Word, Excel, PowerPoint, Outlook)

· Proven ability to learn software and other technology quickly

· Ability to remain patient and calm with a customer centric approach towards resolving customer issues

· Analytical and creative problem-solving skills; ability to understand workflow processes for continuous improvement

· Ability to multi-task and handle constant interruptions

· Excellent interpersonal and customer care skills

· Ability to quickly learn products, policies, and procedure information

· Excellent oral and strong written communication skills

· Strong organizational skills and excellent attention to detail

· A team player who can work well with multiple departments

NOTE: InJoy will only be considering applicants that reside in the state of Colorado and within driving distance of their Longmont office.

InJoy Health Education is an equal opportunity employer and values diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Salary : $20 - $22