What are the responsibilities and job description for the Part-time or Full-time Customer Service / Care Coordinator / Receptionist position at Krupnick Counseling Associates?
We are a friendly, psychotherapy office looking for a courteous, hard-working, self-directed care coordinator to greet our clients, answer phones, schedule clients and provide various levels of administrative and customer service support.
Top candidates will be friendly, eager to learn and willing and able to take direction. The ability to multi-task with a smile will be the key to success with our company. The right person to join the team will be extremely dependable, responsible and have the maturity to work in an environment that demands confidentiality.
.Job Duties include:
-Greeting, assisting and scheduling clients at the front desk and by phone/email; you must love talking on the phone or this position is not for you.
-Helping new clients match with an appropriate therapist, scheduling appointment, sending out paperwork and preparing therapist chart materials.
-Screening and scheduling current and new clients via email
-Handling all incoming calls in a polite, confidential manner
-Collecting client insurance information and payments at the front desk
-Support and complete projects as directed by Senior Staff
-Basic filing, copying, scanning, mailing, formatting and faxing documents
-Responds to regularly occurring requests for information
-Supports clinical staff with general administrative and scheduling requests
-Works in cooperation with other front office staff to cover front desk and all administrative responsibilities.
Schedule:
Thursday & Friday(s) Noon to 8:30pm
or
Monday - Friday Noon to 8:30pm
Job Requirements:
Proficient knowledge of Google Suite and Internet browsers
30 wpm
Exceptional customer skills with a true desire to serve the customer and a desire to talk on the phone
Please submit cover letter & resume
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 16 per week
Benefits:
- 401(k) matching
- Opportunities for advancement
- Paid sick time
Schedule:
- 8 hour shift
- Evening shift
- No weekends
Work Location: In person
Salary : $19 - $22