What are the responsibilities and job description for the Full time Customer Service Coordinator position at Krupnick Counseling Associates?
Job Overview
Krupnick Counseling Associates (KCA) is seeking a dedicated and proactive Customer Service Coordinator to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. Your ability to effectively communicate and resolve issues will be crucial in maintaining strong client relationships and enhancing overall customer satisfaction.
We are a friendly, psychotherapy office looking for a courteous, hard-working, self-directed care coordinator to greet our clients, answer phones, schedule clients and provide various levels of administrative and customer service support.
Top candidates will be friendly, eager to learn and willing and able to take direction. The ability to multi-task with a smile will be the key to success with our company. The right person to join the team will be extremely dependable, responsible and have the maturity to work in an environment that demands confidentiality.
Duties
- Serve as the main liaison between clients and the company, addressing inquiries and providing timely solutions.
- Manage incoming calls, emails, and other communications with professionalism and courtesy.
- Assist in processing orders, handling cash transactions, and maintaining accurate records.
- Collaborate with various departments to ensure seamless service delivery and client satisfaction.
- Maintain a thorough understanding of products and services to provide informed support to clients.
- Utilize multiple computer systems to onboard new clients and assist current clients.
- Support and complete projects as directed by Senior Staff
- Support clinical staff with general administrative and scheduling requests
- Work in cooperation with other front office staff to cover front desk and all administrative responsibilities.
- Train new staff on customer service protocols and best practices to enhance team performance.
Qualifications
- Proven experience in customer service or client support roles; experience in a call center or office environment is preferred.
- Strong communication skills with an emphasis on phone etiquette and interpersonal interactions.
- Excellent problem-solving skills with the ability to remain calm under pressure.
- Strong organizational skills with attention to detail, ensuring accurate record keeping.
- A positive attitude and a commitment to providing outstanding customer service.
- Ability to learn multiple computer systems
Schedule:
Monday – Friday - Noon – 8:30pm
Please submit cover letter and resume
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $19 - $20