What are the responsibilities and job description for the Customer Service Specialist - Bilingual - Spanish & English position at Inkelaar Law?
Description
We're looking for an enthusiastic, highly-motivated SPANISH and ENGLISH speaking customer service representative to provide an excellent experience to our customers in ourOmaha office.
Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
- Answering the multi-line telephones system : offer water and coffee to the client
- Assisting Paralegals / attorneys making copies
- Daily run to Omaha Police Department to retrieve police records.
- Kipping track of all incoming faxes
- Kipping track of incoming email
- Kipping track of invoices via email and or faxes
- Keeping track of physical mail : scan and save in clients files
- Keeping rack of all the appointments
- Scheduling appointments for the attorneys and paralegals
- Receive payments from clients : document payments on Case Peers and notify the book keeper / accountants
- Interpret and translate for the clients
- Log the mail at the end of the day.
- Prepare envelopes for mailing office expenses
- Update office staff list and extension numbers
- Order office supplies monthly
Qualifications