What are the responsibilities and job description for the Director of Operations position at Inkinen Executive Search?
The Director of Operations is a results-driven leader with a strong focus on process improvement, proven experience leading teams, and a customer-first mindset that drives operational excellence.
Position Overview
A leading Hawaii-based organization in the healthcare and insurance space seeks a Director of Operations to oversee and optimize key operational departments. The role is responsible for driving efficiency and focusing on the overall customer experience.
Responsibilities
- Lead and manage three departments, with a focus on team performance and operational efficiency.
- Implement and oversee process improvement initiatives to enhance workflows and eliminate bottlenecks.
- Collaborate across departments to align goals and improve service delivery.
- Track and analyze metrics to ensure high levels of accuracy, timeliness, and service quality.
Skills
- Strong leadership and team management abilities.
- Expertise in process improvement (Six Sigma exposure preferred).
- Excellent communication and problem-solving skills.
- Customer-focused mindset with a commitment to service excellence.
Requirements
- Bachelor’s degree in a relevant field; certification in process improvement (e.g., Six Sigma) is a plus.
- 10 years of supervisory experience leading operational teams.
- Experience in healthcare, health insurance, or a related service-driven industry is a plus.
- Demonstrated experience in optimizing operational processes and leading cross-functional initiatives.
Salary : $120,000 - $160,000
