What are the responsibilities and job description for the Call Center Customer Service Agent position at Inkspirenize?
Job Title : Call Center Customer Service Agent
Location : Dallas, TX
Job Type : Full-time
Department : Customer Service
Reports To : Call Center Agent
Job Summary :
We are is seeking a Call Center Customer Service Agent to manage inbound and outbound calls, assist customers with inquiries, and ensure a seamless service experience. The ideal candidate has strong communication skills, problem-solving abilities, and a commitment to excellent customer support..
Key Responsibilities :
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate information about products, services, and company policies.
- Address customer concerns, troubleshoot issues, and offer effective solutions.
- Maintain detailed customer records and update databases as needed.
- Process orders, returns, and account updates.
- Meet performance targets, including call resolution time and customer satisfaction.
Qualifications & Skills :
