What are the responsibilities and job description for the Call Center Customer Service Assistant position at Inkspirenize?
Call Center Customer Service Assistant
Location: San Antonio, TX
Job Type: Full-time
About the Role
We are seeking a Customer Service Assistant to join our dynamic call center team. In this role, you will be the first point of contact for customers, providing outstanding support and solutions via phone, email, and chat. If you have excellent communication skills, a customer-first mindset, and a problem-solving attitude, we’d love to hear from you!
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues by identifying problems and offering appropriate solutions.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Follow company guidelines and procedures to ensure high-quality service.
- Meet or exceed performance targets, including response time and customer satisfaction.
Requirements
✔️ Strong verbal and written communication skills.
✔️ Ability to multitask and work in a fast-paced environment.
✔️ Problem-solving skills with a positive and empathetic attitude.
✔️ Basic computer skills and familiarity with CRM software.
