What are the responsibilities and job description for the Call Center Customer Service Assistant position at Marketing Consultancy Lab?
Job Title: Call Center Customer Service Assistant
Location: San Antonio, TX
Job Type: Full-time
Job Overview:
We are looking for a Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service through phone, email, and chat. This role requires strong communication skills, patience, and a customer-centric attitude.
Key Responsibilities:
- Answer inbound calls, emails, and chat messages professionally and promptly.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Document customer interactions and escalate issues when necessary.
- Follow company guidelines and policies to ensure quality service.
- Meet performance metrics, including response time and customer satisfaction.
- Stay up to date with company products, services, and promotions.
Qualifications & Skills:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Strong verbal and written communication skills.
- Ability to multitask and handle high call volumes.
- Problem-solving skills with a customer-first approach.
- Proficiency in using customer service software and CRM systems.
