What are the responsibilities and job description for the Communications Agent position at Inkspirenize?
Job Title: Communications Agent
Location: Los Angeles, CA
Department: Communications
Reports To: Communications Manager
Job Overview:
We are seeking a proactive and skilled Communications Agent to join our dynamic team. The ideal candidate will be responsible for managing both internal and external communication channels, ensuring effective messaging and maintaining positive relationships with customers, clients, and stakeholders. This role requires exceptional writing, verbal communication, and interpersonal skills, along with the ability to handle customer inquiries and issues in a professional and timely manner.
Key Responsibilities:
- Draft and edit press releases, blog posts, newsletters, and other company communications.
- Monitor customer feedback and respond to queries or concerns in a timely, empathetic, and professional manner.
- Collaborate with internal teams to create and distribute internal communications (e.g., memos, newsletters, announcements).
- Manage and track communications metrics, providing insights on effectiveness and opportunities for improvement.
- Support event planning, media outreach, and promotional activities as needed.
- Ensure all communications align with the company’s brand voice and values.
Requirements:
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office Suite and familiarity with social media platforms and communication tools.
- Ability to work well independently and as part of a team.
- Strong problem-solving skills and the ability to handle customer concerns with tact and professionalism.
