What are the responsibilities and job description for the Customer Support Assistant position at Inkspirenize?
Job Position: Customer Support Assistant
Location: San Antonio, TX
Salary: $41,000 - $52,000 per year
About Alphabe Insight
At Alphabe Insight, we are dedicated to providing innovative solutions that help businesses optimize customer experiences. Our team thrives in a dynamic and collaborative environment where creativity, integrity, and a passion for helping others are valued. As we continue to grow, we are looking for a motivated Customer Support Assistant to join our team in San Antonio, TX.
Job Description
As a Customer Support Assistant, you will be the first point of contact for our clients, assisting them with inquiries and troubleshooting. Your role will focus on providing exceptional service by answering queries, solving problems, and ensuring clients have a seamless experience with our products and services.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat
- Resolve product and service issues in a timely and efficient manner
- Maintain detailed and accurate customer interaction records
- Assist with order processing and product inquiries
- Provide feedback and insights to improve customer support processes
- Collaborate with other departments to ensure customer needs are met
- Ensure a high level of customer satisfaction with every interaction
Benefits
- Competitive salary based on experience
- Opportunities for professional growth and advancement
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with employer contribution
- Work-life balance in a supportive, team-oriented environment
Skills
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Ability to manage multiple tasks and prioritize effectively
- Customer-focused with a passion for delivering excellent service
- Basic technical proficiency with support software
Job Type
- Full-time, 40 hours per week
- Flexible schedule options available
If you are eager to make a meaningful impact and build a career in customer support, we encourage you to apply today!
Salary : $41,000 - $52,000
