Customer Support Assistant

Company Description

About Us:

At Sociaxe, we are a forward-thinking company dedicated to delivering exceptional customer experiences. We specialize in innovative solutions that streamline customer interactions, offering high-quality support services across a range of industries. Join us and be part of a dynamic team that values growth, collaboration, and dedication to excellence.

Job Description

Job Description:

We are looking for a highly motivated and organized Customer Support Assistant to join our growing team in San Antonio, TX. As a key member of our support team, you will be responsible for assisting customers, resolving issues, and ensuring a smooth customer experience.

Responsibilities:

• Provide assistance to customers via phone, email, or live chat.
• Address and resolve customer inquiries and complaints efficiently.
• Manage and track customer interactions through our support systems.
• Collaborate with team members to ensure timely resolution of customer issues.
• Maintain up-to-date knowledge of company products and services.
• Assist in improving customer service processes.
• Ensure all customer inquiries are handled in a friendly, professional, and efficient manner.
  
  

Qualifications

Skills and Qualifications:

• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency with customer support tools and software.
• Problem-solving and conflict resolution skills.
• High attention to detail and organization.
• Previous experience in customer service is preferred, but not required.
  
  

Additional Information

Benefits:

• Competitive salary with opportunities for advancement.
• Opportunities for professional growth and career development.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off (PTO) and holiday pay.
• Supportive and friendly work environment.