What are the responsibilities and job description for the Front Desk Receptionist position at Inkwell Tattoo Company?
Overview
Inkwell is seeking a friendly and professional Front Desk Concierge to join our team!
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, organizational skills, the ability to manage multiple tasks efficiently, and maintaining the clean, chill, comfortable environment of Inkwell that we're known for.
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage the check-in and check-out process efficiently while ensuring accuracy in guest information.
- Manage the scheduling of appointments, cancellations, and modifications with professionalism and courtesy.
- Respond to new inquires and provide information about our services.
- Maintain an organized front desk area, lobby, and shop, ensuring all materials are stocked and readily available.
- Assist with social media tasks such as scheduling posts and replying to inquiries.
- Uphold the highest standards of customer service while maintaining confidentiality of customer information.
- Answering phone calls and emails to provide the most accurate information about booking with Inkwell Tattoo Company.
Qualifications
- Previous experience in a customer service role is preferred; experience as a clerk, receptionist, or server is a plus.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- Familiarity with office management practices and calendar management is beneficial.
- Excellent communication skills, both verbal and written, with a focus on providing outstanding service.
- A positive attitude and professional demeanor are essential for creating a welcoming atmosphere.
- Experience as a dental receptionist or medical receptionist is advantageous but not required.
Join our Inkwell team as a concierge where your skills will contribute to creating memorable experiences for our clients!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $13 - $16