What are the responsibilities and job description for the Lead Life Coach position at Inlivian?
Title: Lead Life Coach - (HCV)
Reports To: HCV Program Manager
Department/Division: CORE
FLSA Status: Exempt
Position Summary
Responsible for providing daily oversight and guidance to CORE Case Manager(s) while keeping the CORE Manager apprised of staff development and personnel matters. The incumbent is responsible for developing and delivering a broad range of counseling and referral services for low-income participants in assigned CORE program(s), assisting families in moving towards self-sufficiency and achieving program goals. The Lead Case Manager is also responsible for conducting outreach activities with prospective participants. The duties listed below illustrate the various types of work that may be performed.
Responsibilities
Conducts assessments with prospective participants to determine program eligibility and identifies service needs and barriers to the achievement of self-sufficiency. Develops individual training/service plans with participants and provides program participants with support. Makes referrals to community agencies as appropriate in order agencies to resolve barriers to achieving self-sufficiency (e.g., counseling in life skills areas including parenting, employment, education, financial management, and accessing public assistance).- Maintains monthly face-to-face contact with participants and conducts home visits to counsel participants on areas of employment, education, service needs, financial management, and other services.
- Coordinates and conducts monthly life skills workshops and programs that will help participants achieve self-sufficiency.
- Responsible for direct management and implementation of sub programs of CORE.
- Researches and remains abreast of available community services and forms relationships with service providers. Ensures that INLIVIAN staff and residents are made aware of available services and assistance options. Contacts service providers and facilitates service delivery by providing accurate information to service providers as required. Provides technical expertise and guidance to CORE staff.
- Works with INLIVIAN staff and collaborates with public and private community agencies to recruit participants for assigned resident service program(s).
- Organizes and conducts meetings to inform interested and/or selected participants about assigned program goals and objectives.
- Works as a member of case management team, making appropriate referrals to community agencies and developing collaborative relationships. Maintains contact with community agencies to facilitate the provision of services. Assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.
- Collaborates with INLIVIAN property management, HCV, and Resident Safety staff to provide consultation, support, and crisis intervention services as required.
- Calculates escrow accounts for qualified program participants; monitors, approves, denies, and/or processes interim and final escrow disbursements.
- Maintains case files, completes monthly reporting, documents services provided, and tracks client progress.
- Responds to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives in a timely manner to answer questions and provide information and assistance as appropriate.
- Ensures privacy and maintains security of confidential materials pertaining to program activities and participants.
- Ensures consistent adherence to strong INLIVIAN standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of INLIVIAN materials, supplies, resources, and other assets.
- Performs other duties as assigned.
Education and Experience
Bachelor’s Degree from an accredited college or university in Social Work, Human Services, Psychology, or other closely related field and three (3) years of progressively responsible case management/social work experience and/or housing-related work or closely related responsibilities. Obtain Life Coach Certification within 18 months of start of position.
Knowledge and Skills
- Knowledge of pertinent HUD regulations, public housing management, and INLIVIAN policies and procedures.
- Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.
- Knowledge of the community, its resources, and dynamics applicable to the delivery of INLIVIAN programs in assigned areas of responsibility.
- Skill in representing the INLIVIAN effectively in making presentations and conducting meetings with clients and community/public organizations.
- Skill in understanding, applying, adopting, explaining, and interpreting complex regulations, policies and procedures.
- Considerable knowledge of social work and resources available through community service agencies.
- Thorough knowledge of accepted consultation and interviewing techniques.
- Ability to address the public and present information in a clear, concise and convincing manner.
- Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
- Ability to establish and maintain effective and courteous working relationships with employees, residents and community agencies.
- Ability to operate general office machinery, computer, copies and knowledge of Microsoft Word, Excel, & PowerPoint and other software.
- Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and abilities.
Supervision Controls
The employee receives instructions from the CORE HCV Program Manager. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is closely reviewed on a regular basis for accuracy, completion, and compliance with policies and procedures and the attainment of objectives. The employee supervises case manager employees and monitors the work of multiple supportive service sites.
Guidelines
The employee follows regulations and guidelines issued by HUD for the assigned resident services program(s) and applicable INLIVIAN policies and procedures. Frequently the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the supervisor.
Complexity
Work performed by the employee ranges from the relatively routine. The employee must identify the work that needs to be done, determine how to accomplish it and prioritize a variety of task or assignments. Originality, imagination, and broad general knowledge are required to successfully achieve INLIVIAN objectives. Difficulty may be experienced in receiving information from program participants and agencies in a timely manner in order to meet deadlines and determine the most effective course of action for individuals.
Scope and Effect
The employee's work affects other employees and participants in the assigned resident services program(s), as well as various departments of city and county government and numerous business firms, organizations, institutions and agencies in the community. In helping participants move toward self-sufficiency, the employee adheres to the spirit and contributes to the overall success of the INLIVIAN’s program(s) by assisting residents by reducing participant’s needs for subsidized programs and services, which results in a greater sense of self-reliance and improved self-esteem for the participant.
Personal Contacts
The employee's contacts are primarily with program participants, potential participants, CORE staff, INLIVIAN Personnel, resident councils, businesses, corporations, community service organizations and agencies. Additional contacts include federal, state, and local governmental officials and representatives, the general public, and other agencies that provide assistance to the assigned resident services program(s) or partner with the INLIVIAN to assist the participant in achieving self-sufficiency. The purpose of such contacts is to assist in the program(s) process and bring community services to participants, foster pride and participation, and provide various kinds of support and assistance for individual families.
Difficulty may arise when program participants cannot be reached by telephone, when they are reluctant to respond, or when previously contacted city officials no longer hold the same position. At times meeting space may be limited or unavailable when needed.
Physical Requirements
- The employee’s work is primarily in-office, but may involve visits to housing developments, residents’ homes, offices of other agencies, financial institutions, and government departments. The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
- Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the INLIVIAN.
- Must be able to sit or stand for up to eight hours at a time while performing essential work duties.
- Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
- Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
- Must have vision and hearing corrected to be able to perform essential job functions.
- Must be able to work around various fumes, odors, and dusts.
- Must maintain punctuality and attendance as scheduled.
- Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
- An employee may request a reasonable accommodation to mitigate any of the requirements above.
Work Environment
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but may involve visits to tenant's homes, the offices of other agencies, community centers and meeting halls. The employee may be exposed to weather extremes and to the usual hazards associated with visits to other business facilities and tenant homes.
Other Requirements
- Must possess a valid State of North Carolina or State of South Carolina driver’s license and regularly participate in continuous improvement and education.
- The employee should have the ability to work flexible hours. Some evening work is required.
- Must work with the highest degree of confidentiality.
Lead Bus Driver
Acts Retirement-Life Communities -
Matthews, NC
CST Team Lead (Licensed Professional)
Pathways to Life, Inc -
Concord, NC
CST Team Lead (Licensed Professional)
Pathways to Life, Inc -
Charlotte, NC
