What are the responsibilities and job description for the Life Coach position at INLIVIAN?
Title: Life Coach (Case Manager) - (All programs FSS, MTW, Hope VI etc.)
Reports To: Program Manager
Department/Division: CORE
FLSA Status: Exempt
Position Summary
Responsibilities
Responsible for developing and delivering a broad range of counseling and referral services for low-income participants in assigned client services program(s), assisting families in moving toward self-sufficiency and achieving their program goals. Additionally, the Life Coach is responsible for outreach activities to prospective participants. The duties listed below illustrate the various types of work that may be performed. Responsibilities include, but are not limited to, the following:
Bachelor’s Degree from an accredited college or university in Social Work, Human Services, Psychology, or other closely related field and two (2) years of progressively responsible case management/social work experience and/or housing-related work or closely related responsibilities.
The following certification?must be obtained within?twelve?(12) months of employment or other allowable period of hire as authorized by the EVP of CORE:?
The employee receives instructions from the Program Supervisor. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is closely reviewed on a regular basis for accuracy, completion, and compliance with policies and procedures and the attainment of objectives. The employee has no supervisory responsibilities.
Guidelines
The employee follows regulations and guidelines issued by HUD for the assigned resident services program(s) and applicable INLIVIAN policies and procedures. Frequently the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, decide based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the supervisor.
Complexity
Work performed by the employee ranges from the relatively routine. The employee must identify the work that needs to be done, determine how to accomplish it and prioritize a variety of task or assignments. Originality, imagination, and broad general knowledge are required to successfully achieve Housing INLIVIAN objectives. Difficulty may be experienced in receiving information from program participants and agencies in a timely manner to meet deadlines and determine the most effective course of action for individuals.
Scope and Effect
The employee's work affects other employees and participants in the assigned resident services program(s), as well as various departments of city and county government and numerous business firms, organizations, institutions and agencies in the community. In helping participants move toward self-sufficiency, the employee adheres to the spirit and contributes to the overall success of the INLIVIAN’s program(s) by assisting residents by reducing participant’s needs for subsidized programs and services, which results in a greater sense of self-reliance and improved self-esteem for the participant.
Personal Contacts
The employee's contacts are primarily with program participants, potential participants and co-workers. Additional contacts include federal, state, and local governmental officials and representatives, the public, and other agencies that provide assistance to the assigned resident services program(s) or partner with the INLIVIAN to assist the participant in achieving self-sufficiency. The purpose of such contacts is to assist in the program(s) process and bring community services to participants, foster pride and participation, and provide various kinds of support and assistance for individual families.
Difficulty may arise when program participants cannot be reached by telephone, when they are reluctant to respond, or when previously contacted city officials no longer hold the same position. At times meeting space may be limited or unavailable when needed.
Physical Requirements
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but may involve visits to tenant's homes, the offices of other agencies, community centers and meeting halls. The employee may be exposed to weather extremes and to the usual hazards associated with visits to other business facilities and tenant homes.
Other Requirements
Reports To: Program Manager
Department/Division: CORE
FLSA Status: Exempt
Position Summary
Responsibilities
Responsible for developing and delivering a broad range of counseling and referral services for low-income participants in assigned client services program(s), assisting families in moving toward self-sufficiency and achieving their program goals. Additionally, the Life Coach is responsible for outreach activities to prospective participants. The duties listed below illustrate the various types of work that may be performed. Responsibilities include, but are not limited to, the following:
- Conduct assessments with our individuals and families to determine program eligibility, identify needs and barriers to the achievement of self-sufficiency, develop individual training service plans (ITSP) and/or coaching goals with participants and make referrals or linkages to community agencies to resolve barriers.
- Maintains monthly face to face contact with participants, and conducts home visits, to coach them on areas of employment, education, service needs, financial management, and other services.
- Coordinate and conduct monthly workshops and programs with focus on life skills that will help participants achieve self-sufficiency.
- Works as a member of CORE (Creating Opportunity for Resident Empowerment) and makes appropriate referrals to community agencies and develops collaborative relationships.
- Assists our individuals and families in accessing appropriate public or private community agencies to obtain specialized types of assistance.
- Works as a member of the Life Coach/case management team and makes appropriate referrals to community agencies and develops collaborative relationships.
- Provides program participants with support while being a guide on the side. Make referrals or linkages to community agencies to resolve barriers to achieving self-sufficiency (e.g., counseling in life skills areas including parenting, employment, education, financial management, and accessing public assistance).
- Participates in System of Care networking or staffing throughout the community. Crisis intervention, safety planning and conflict resolution.
- Collaborates with INLIVIAN Staff (e.g. Property Manager, Housing Choice Voucher Specialist, and Resident Safety) to provide consultation, support, and crisis intervention services, as needed.
- Monitors, approves, denies, and/or processes interim and final escrow disbursements.
- Maintains case files, completes monthly reporting, documents services provided, and tracks client progress.
- Responds timely to calls, written requests, and e-mails from participants, service providers, and other authorized agencies and representatives to answer questions, and provide information and assistance as appropriate.
- Ensures privacy and maintains security of confidential materials pertaining to program activities and participants.
- Accountable for consistent adherence to strong INLIVIAN standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of INLIVIAN materials, supplies, resources, and other assets.
- Performs other duties as assigned.
Bachelor’s Degree from an accredited college or university in Social Work, Human Services, Psychology, or other closely related field and two (2) years of progressively responsible case management/social work experience and/or housing-related work or closely related responsibilities.
The following certification?must be obtained within?twelve?(12) months of employment or other allowable period of hire as authorized by the EVP of CORE:?
- Life Coach Certification
- Good knowledge of pertinent HUD regulations and public housing management, and comprehensive knowledge of INLIVIAN policies and procedures.
- Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.
- Knowledge of the community, its resources and dynamics applicable to the delivery of Housing INLIVIAN programs in assigned areas of responsibility.
- Skill in representing the Housing INLIVIAN effectively in making presentations and conducting meetings with clients and community/public organizations.
- Skill in understanding, applying, adopting, explaining and interpreting complex regulations, policies and procedures.
- Considerable knowledge of social work, life coaching, and resources available through community service agencies.
- Thorough knowledge of accepted consultation and interviewing techniques.
- Ability to address the public and present information in a clear, concise and convincing manner.
- Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
- Ability to establish and maintain effective and courteous working relationships with employees, residents and community agencies.
- Ability to operate general office machinery, computer, copies and knowledge of Microsoft Word, Excel, & PowerPoint and other software.
- Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and abilities.
The employee receives instructions from the Program Supervisor. Courses of action, deadlines, and priorities are established by procedure, the supervisor, or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Problems or situations not covered by instructions are usually referred to the supervisor for resolution. The employee's work is closely reviewed on a regular basis for accuracy, completion, and compliance with policies and procedures and the attainment of objectives. The employee has no supervisory responsibilities.
Guidelines
The employee follows regulations and guidelines issued by HUD for the assigned resident services program(s) and applicable INLIVIAN policies and procedures. Frequently the employee acts independently in making decisions about the best course of action. For situations for which there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, decide based on the circumstances, or seek guidance from the supervisor. When new guidelines are required, the employee develops them in consultation with the supervisor.
Complexity
Work performed by the employee ranges from the relatively routine. The employee must identify the work that needs to be done, determine how to accomplish it and prioritize a variety of task or assignments. Originality, imagination, and broad general knowledge are required to successfully achieve Housing INLIVIAN objectives. Difficulty may be experienced in receiving information from program participants and agencies in a timely manner to meet deadlines and determine the most effective course of action for individuals.
Scope and Effect
The employee's work affects other employees and participants in the assigned resident services program(s), as well as various departments of city and county government and numerous business firms, organizations, institutions and agencies in the community. In helping participants move toward self-sufficiency, the employee adheres to the spirit and contributes to the overall success of the INLIVIAN’s program(s) by assisting residents by reducing participant’s needs for subsidized programs and services, which results in a greater sense of self-reliance and improved self-esteem for the participant.
Personal Contacts
The employee's contacts are primarily with program participants, potential participants and co-workers. Additional contacts include federal, state, and local governmental officials and representatives, the public, and other agencies that provide assistance to the assigned resident services program(s) or partner with the INLIVIAN to assist the participant in achieving self-sufficiency. The purpose of such contacts is to assist in the program(s) process and bring community services to participants, foster pride and participation, and provide various kinds of support and assistance for individual families.
Difficulty may arise when program participants cannot be reached by telephone, when they are reluctant to respond, or when previously contacted city officials no longer hold the same position. At times meeting space may be limited or unavailable when needed.
Physical Requirements
- The employee’s work is primarily in-office, but may involve visits to housing developments, residents’ homes, offices of other agencies, financial institutions, and government departments. The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
- Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the INLIVIAN.
- Must be able to sit or stand for up to eight hours at a time while performing essential work duties.
- Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
- Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
- Must have vision and hearing corrected to be able to perform essential job functions.
- Must be able to work around various fumes, odors, and dusts.
- Must maintain punctuality and attendance as scheduled.
- Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
- An employee may request a reasonable accommodation to mitigate any of the requirements above.
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but may involve visits to tenant's homes, the offices of other agencies, community centers and meeting halls. The employee may be exposed to weather extremes and to the usual hazards associated with visits to other business facilities and tenant homes.
Other Requirements
- Must possess a valid State of North Carolina or State of South Carolina driver’s license and regularly participate in continuous improvement and education.
- The employee should have the ability to work flexible hours. Some evening work is required.
- Must work with the highest degree of confidentiality.
