Senior Adoption & Change Manager (Salesforce)

As part of the team that is responsible for developing, implementing, enhancing and maintaining Inmar’s Salesforce platform, the Senior Adoption & Change Manager works to design and deliver best in class learning experiences through extensive knowledge of instructional theory and use of digital adoption tools. The incumbent will also develop and manage the Salesforce communication strategy, with special focus on ensuring all users successfully interact with the platform to meet strategic business goals and will ensure Salesforce users receive training, tools, guidance or support via adult learning methodologies. Primary Accountabilities: Influence (40%) Deliver live dynamic and interactive enablement experiences, via a variety of modalities and technologies, at all stages of the employee lifecycle, from onboarding, to development, to skills mastery Create strategies to increase user awareness of and engagement with the platform to improve productivity, efficiency and positive user experience Manage the design of a structured and repeatable program that encourages active user participation in platform change and taps into our human ability to transform (intense focus on user experience) Ensure timely and efficient communications are delivered to Salesforce Users including but not limited to all enhancements, user impacting issues, platform awareness and best practices. Succinctly communicate with Team Members on a frequent basis regarding significant product/experience enhancements Develop standards, governance, usage guidelines and adoption programs including overseeing design, development, delivery and maintenance of digital adoption tools Strategy (30%) Work with matrixed leadership to develop, execute, optimize and assess enablement program approaches including evaluation and execution of digital adoption tools and initiatives Create and continually updated the enablement program vision and strategies; plan and prioritize what (and when) to deliver, based on the business value each change will bring Communicate enablement strategy and KPIs to stakeholders Develop a broad technical understanding of our integrated ecosystems, and a deep technical understanding of their owned business area Build and lead change management strategies for Salesforce projects impacting business owners Administrative (20%) Gain a deep understanding of our clients and our business, leveraging a data-driven approach to building a self-service strategy that aligns to our business strategic goals Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business Partner with business stakeholders and team members to ensure timely delivery of systems readiness, communication, and training Technical (10%) Evaluate, build and execute technical solutions for Salesforce adoption for end users (such as WalkMe, MyTrailhead, InApp Guidance or Walkthrough) Utilize project management software to deliver within SCRUM / AGILE, and against Waterfall approaches; coordinate enablement deliverables cross-functionally across the business Required Qualifications: Bachelors’ degree in communication, adult learning, organization development or related field 3-5 years of experience using Salesforce systems, or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of this position Advanced experience with WalkMe or other digital adoption tools such as InApp Guidance, Walkthrough Background in organizational change management, learning and/or evaluating user experience, a plus Strong organizational skills with a high attention to detail Demonstrated communication skills at all levels of the organization Intermediate knowledge of Microsoft Office (Word, PowerPoint, with emphasis on Excel) or G-Suite Salesforce Administrator Certification (preferred) Specific Technical Skills: Proficient in Salesforce systems Expert in Communication Design tools Expert in WalkMe (or similar tool) Advanced Beginner in Docusign or Conga CLM Individual Competencies: Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results. Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities. Vision and Strategy: Understand a vision and strategy for the organization and drive to consensus on execution. Change Management: Drive and develop a systematic approach to dealing with the transition or transformation of the organization’s goals. Implement strategies for effecting change, controlling change and helping people adapt to change. Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent. Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information. Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach. The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. While performing the duties of this job, the associate is: Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper. Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds. Regularly required to view items at an extremely close range and must be able to adjust and readjust focus. Occasionally: Job requires this activity up to 33% of the time Frequently: Job requires this activity between 33% - 66% of the time Regularly: Job requires this activity more than 66% of the time Safety: Support a safe work environment by following safety rules and regulations and reporting all safety hazards. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes. Additional Information The national average hiring range for this job is $80000 - $110000 and the salary can fluctuate based on geographic location and qualifications. Pay is based on several factors which may include, but are not limited to: education, work experience, certifications, labor markets, etc. This role includes an opportunity for company-wide annual discretionary bonus, through our Core Company Performance Bonus. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. In addition to salary, Inmar Associates are eligible for competitive benefits for themselves and their families which include: Medical, Dental, Vision, & Voluntary Basic and Supplemental Life Insurance 401(k) with company match, Health Spending Accounts, a generous flexible time off plan plus 11 company paid holidays, Tuition & Adoption Reimbursement, Maternity Adoption & Parental Leave. #LI-JM1 #LI-REMOTE Inmar Intelligence is where data, insights, technology and commerce converge. Throughout our over 40-year history, we’ve helped retailers, manufacturers, pharmacies, health systems, government and employers redefine success. During that journey, we’ve also created a supportive, flexible, rewarding work culture that gives team members the power and independence to solve challenges and capitalize on opportunities. Recently, we were even certified a Great Place to Work®! As a leading data platform company, $120 billion dollars of commerce runs through our market-driven platforms — propelling digital transformation through unified data, workflows and fund flows to help companies drive innovation and achieve digital transformation. Our integrated workflows create insights through Analytics, AI, and Machine Learning to drive faster actions and outcomes — none of which would be possible without happy, healthy, motivated talented team members. We are an Equal Opportunity Employer, including disability/vets. If you need accommodations completing the job application, please contact at recruiting@inmar.com or call 336.631.2500. To see other employment opportunities we currently have at Inmar, please visit at our career page at www.inmar.com/careers/ and www.inmar.com/careers/internships/.

Salary : $80,000 - $110,000