What are the responsibilities and job description for the Technical Support Specialist position at InMoment?
A company is looking for a Technical Support Specialist 1 (Remote).Key ResponsibilitiesProvide first-level technical support to customers via phone, email, or chatTroubleshoot and resolve basic technical issues related to computer systems, software applications, and networksDocument and track customer issues and resolutions in the support ticketing systemRequired QualificationsBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experiencePrevious experience in a technical support or customer service role is preferred but not requiredBasic understanding of computer systems, networks, and software applicationsWillingness to learn and adapt to new technologies and processesFamiliarity with support tools and software, such as ticketing systems, is a plus
