What are the responsibilities and job description for the Hotel Front Desk Agent position at Inn of the Hills Hotel & Conference Center?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. This role involves managing guest check-ins and check-outs, handling reservations, and addressing any inquiries or concerns guests may have during their stay. A strong emphasis on guest relations and hospitality management is essential for success in this position.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using phone systems and hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and complaints promptly and professionally, ensuring high levels of satisfaction.
- Conduct night audits as required, balancing daily transactions and preparing reports for management.
- Maintain a clean and organized front desk area to create a positive first impression for guests.
- Collaborate with other departments to ensure seamless guest services throughout their stay.
- Assist with administrative tasks such as filing, data entry, and maintaining accurate records.
Skills
- Strong guest relations skills with a focus on customer service excellence.
- Proficiency in phone systems and hotel management software is preferred.
- Experience in hospitality management or previous front desk roles is an advantage.
- Bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $12
