What are the responsibilities and job description for the Administrative Assistant position at Innisfree Hotels?
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Hilton Pensacola Beach
We are looking for an Administrative Assistant that will be able to assist management to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers, employees, and guests and assisting in daily office needs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Should have an eye for detail and the ability to effectively deal with
guests
and other departments.- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering supplies.
- Providing real-time scheduling support by booking appointments and preventing conflicts.
- Answering, screening, and routing phone calls to the appropriate party.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Maintains contact lists for all staff, vendors, and any emergency situations.
- Submits and reconcile expense reports.
- Processes payroll for property.
- Prepares and process invoices for all departments.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Integrates and trains employees, providing support for skills development.
- Ensures that the workplace remains clean and well organized.
- Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Has a good knowledge of all systems and standard operating procedures of Front Office.
- Ensures that guest documentation and information is available and up-to-date.
- Performs any other duties as assigned by management.
Qualifications
1. Degree or diploma in Hospitality Management, Business Administration, or related field.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Should be able to work independently and with minimum supervision.
4. Excellent customer service skills.
5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
6. Have a strong attention to details.
7. Must be able to multi-task.
8. Must be a team player.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
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