What are the responsibilities and job description for the Banquet Setup position at Innisfree Hotels?
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Hilton Garden Inn Orange Beach
The Banquet Setup responsibility is to provide outstanding guest service by setting up, maintaining and refreshing hotel banquet meeting rooms for functions. Ensuring that the cleanliness and organization of the room is done in a timely manner and based on hotel standards and safely breakdown meeting rooms after functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Assists with event preparation, set up, and closing, including setting up and packing away tables, tablecloths and place settings, and buffets.
- Ensures all water, amenities, audio-visual, and breaks are in the event room at least 15 minutes prior to the start of the event.
- Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest, as necessary.
- Sets up and cleans all meeting and meal function rooms.
- Freshens all meeting rooms during meal breaks by changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
- Maintains the cleanliness for banquet and meeting spaces including removing trash, vacuuming, and reporting maintenance issues, ensuring all equipment is in working order.
- Reviews Banquet Event Orders so the space is set-up according to each client's specifications.
- Breakdown the space at the end of the event and return the equipment to its proper location.
- Directs guests to necessary services and features, and leading guests on tours of the location.
- Stays current and up to date with all hotel’s special events.
- Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
- Handles guest complaints and solve problem to the degree possible.
- Performs any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of banquet and hospitality service experience required.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail oriented.
8.Must be a team player.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
