Account Success Manager

At Inno Supps, we empower businesses with innovative technology solutions that simplify and scale their operations. Our mission is to help businesses grow and create exceptional customer experiences. We pride ourselves on fostering a collaborative and growth-oriented environment for both our clients and team members.

As an Account Success Manager, you'll play a pivotal role in ensuring our customers achieve their goals and maximize the value of our platform.

What You'll Do

As an Account Success Manager, you'll:

• Own customer success: Serve as the main point of contact for a portfolio of customers, driving retention, growth, and satisfaction.
• Develop trusted relationships: Act as a strategic advisor to customers, understanding their business objectives and aligning our solutions to meet their needs.
• Proactively manage accounts: Monitor account health and key metrics, identifying opportunities for upselling, cross-selling, and ensuring timely renewals.
• Facilitate onboarding and training: Guide new customers through a seamless onboarding process and provide tailored training to ensure effective use of our platform.
• Collaborate cross-functionally: Work closely with sales, product, and support teams to advocate for customer needs and resolve any challenges. Additionally, contribute to the ongoing development and improvement of our systems.
• Cross-sell and promote complementary apps: Identify opportunities to recommend and implement additional apps or integrations that enhance the customer experience and align with their business goals. Educate customers on the value of these solutions and ensure seamless adoption to maximize the platform's impact.
• Deliver insights and solutions: Analyze customer feedback, identify trends, and share actionable recommendations to enhance their experience and outcomes.
• Lead business reviews: Conduct regular check-ins and QBRs (Quarterly Business Reviews) to discuss performance, ROI, and strategic planning.
  
  

What You'll Bring

• Experience: 3 years in customer success, account management, or a similar client-facing role in a SaaS or tech environment.
• Communication skills: Excellent verbal and written communication, with the ability to explain complex solutions in a simple and clear manner.
• Relationship-building: A customer-centric mindset and the ability to build strong, long-lasting relationships.
• Problem-solving: A proactive approach to identifying and resolving customer challenges.
• Technical proficiency: Comfort with SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analysis tools.
• Strategic mindset: The ability to think critically about customer goals and craft plans to help them succeed.
• Team player: A collaborative attitude with a passion for sharing knowledge and working closely with cross-functional teams.
• Adaptability: Comfort working in a fast-paced environment with evolving priorities.
  
  

If you're excited about helping businesses succeed and thrive with cutting-edge technology, we'd love to hear from you! Apply today by submitting your resume.