What are the responsibilities and job description for the Service Desk Analyst position at Innosoul inc?
Job Details
Job ID: TN-63932
Hybrid/Local Service Desk Analyst with Active Directory, Network troubleshooting, Cisco WebEx, ServiceNow, MSRA, RDP experience
Location: Nashville, TN (DOT)
Duration: 3 Months
Description:
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset passwords and unlock accounts.
InTune Management included but not limited to two-factor authentication
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
