What are the responsibilities and job description for the Apple Customer Service Representative position at Innova Management?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Handle a high volume of inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests
- Perform data entry and maintain accurate customer records
- Utilize phone etiquette skills to ensure positive customer interactions
- Identify opportunities for upselling and cross-selling products or services
- Analyze customer needs and recommend appropriate solutions
- Resolve customer complaints or issues in a timely and satisfactory manner
Skills:
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and another language (preferred)
- Strong phone etiquette and active listening skills
- Ability to navigate computer systems and perform accurate data entry
- Sales experience is a plus
- Multilingual abilities are highly valued
- Strong problem-solving skills and the ability to think critically
- Ability to work well in a team environment
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction. Your ability to effectively communicate, analyze customer needs, and provide exceptional service will contribute to the success of our organization. We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering excellent customer service and have the required skills, we would love to hear from you!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $45,000 - $65,000