Technical Support Specialist

Innova Solutions has a client that is immediately hiring for a Technical Support Specialist

Position type: Contract to Hire

Duration: 4 Month 

Location: Boise Idaho

As a Technical Support Specialist, you will:

• Handle all in-bound customer support interactions (phone calls, email, web requests)
• Appropriately escalate technical support issues within the technical support team and provide any data or support in order to facilitate a quick resolution to the customer's issues.
• Maintain ongoing follow up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions.
• Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
• Use the company Return Authorization process to facilitate warranty product replacements.
• Maintain clear and accurate records of all customer interactions.
• Ability to communicate clearly and effectively with our personnel, distribution and other channel partners, and customers.
• Available to work a set day shift Monday-Friday (flexible schedule options are available)

Required Skills & Experience:

• A minimum of 0-2 years of related experience and/or training; or equivalent
• Call center: 2 years 
• Software troubleshooting: 2 years 
• Customer support: 2 years 
• Technical support: 2 years
• A proven track record in a technical support, call center and customer service position is required
• Minimum of two years of technical customer support experience is strongly preferred.
• Hardware and software technical troubleshooting background is highly desired.
• Experience in irrigation principles and systems.
• Experience with electrical and/or mechanical systems.
• Experience with IoT, networks and cellular communications.
• Fluent in English and Spanish preferred
• Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer- based communication tools
• Practical problem solving, critical thinking and troubleshooting skills.

Education:

• A high School diploma, GED, or technical school. (Required)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW

Thank you!

 PAY RANGE AND BENEFITS:

Pay Range*: $20- $22 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100 certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.  Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.