What are the responsibilities and job description for the Marketing Technical Support Specialist position at Kendall Auto Group?
Description
Kendall Auto Group is seeking a Technical Support Specialist to collaborate with our digital marketing team in the support of dealership personnel for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Porsche, RAM, Scion, Subaru, Toyota, and Volkswagen.
The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues:
- Answer incoming support calls and emails to provide:
- Inventory support
- Website support
- Solving support tickets over the phone or creating tickets for follow-up
- Identify and resolve inventory issues from DMS, IMS, and CMS
- Inventory reports
- Website Quality Assurance testing
- Phone number QA testing
- Website/Vendor Audits
The required work schedule is Monday – Friday 8:00 am – 5:00 pm. We offer competitive hourly pay depending on experience.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
To apply, please follow the link to our job board site.
Requirements
- Positive Attitude and a Commitment to Excellence
- Willingness to Collaborate with and Contribute to a Winning Team
- Ability to Embrace and Drive Positive Change
- A proven track record in technical support and troubleshooting is required
- Wordpress skills are a plus
- HTML skills are a plus
- Automotive inventory experience is a plus
- Excellent written and verbal communication skills
- Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools
- Practical problem-solving skills
- Well-honed listening skills
