Customer Success Associate

Customer Success Associate | Bergen, Norway

Innovasea | Aquatic Solutions Built for Life 

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of 275 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you’ll have the opportunity to be part of a team and organization relentlessly committed to building a better tomorrow. 

Roles and Responsibilities 
Join Innovasea, a world leader in aquaculture technology, as a Customer Success Associate focused on the Scandinavian market. Reporting to the Customer Success and Quality Manager in Norway, you will be responsible for executing our Customer Success strategy, building strong customer relationships, and executing customer success objectives for our Aquaculture Intelligence customers. This involves frequent follow-up meetings, training and on-boarding, first-line support and identifying sales opportunities. We are working pro-actively to ensure high data integrity and success with our products. Collaborate with our sales, technical, marketing and development teams to help customers achieve their goals.

Key Responsibilities

·       Handle customer onboarding, training, and first-line support inquiries.  

·       Build and maintain strong customer relationships through frequent follow-up meetings, identifying specific unmet needs and new opportunities.

·       Resolve client challenges by investigating issues, developing solutions, and making recommendations.

·       Provide feedback to Product Management on equipment performance and features.

·       Collaborate with Sales and Technical teams to ensure seamless customer experiences.   

·       Perform needs analysis of existing clients to meet their needs.

·       Occasional travel to client locations for meetings, training sessions and assistance with equipment deployment.

What We’re Looking For

·       Passion for success and a collaborative approach.

·       Experience with support and success work - including teaching or training.

·       Ability to create and deliver presentations tailored to the audience needs.

·       Good writing, communication, organizational and interpersonal skills.

·       Proficiency in English. The internal working language is English, so the candidate must have excellent communication skills in English, both written and verbal.

·       Fluency in Norwegian, the candidate must be able to speak and write fluently in Norwegian.

·       The ideal candidate is proactive, curious, outgoing and structured.

·       They are also service minded with a strong focus on customer satisfaction and support.

·       Knowledge of aquaculture.

·       Familiarity with CRM systems.

·       Proficient with Microsoft Office.

Preferred Technical and Professional Expertise

·       Higher education is preferred. However, relevant experience and the right personality can compensate for the lack of formal education for the ideal candidate.

·       3 years of experience in the aquaculture industry.

Innovasea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.