What are the responsibilities and job description for the Inbound Call Center Representative position at Innovate360 Group?
Are you someone who brings a positive attitude, thrives in a fast-paced environment, and genuinely enjoys helping people? We’re looking for a reliable and personable Inbound Call Center Representative to join our team and play a key role in delivering outstanding customer service—over the phone.
This isn’t your average call center job. As an Inbound Call Center Representative, you’ll be on the front lines of customer care, solving problems, answering questions, and making each caller feel heard, understood, and supported.
What Makes This Role Different?
You’re not just answering phones—you’re making someone’s day a little easier. Whether it’s a quick question or a more complex issue, you’ll be the reassuring voice customers trust. You’ll work in a dynamic, people-focused environment where every conversation counts and no two calls are ever the same.
What You’ll Be Up To:
- Answering incoming calls with professionalism, accuracy, and empathy
- Providing helpful information and resolving customer issues efficiently
- Guiding customers through processes, policies, or troubleshooting steps
- Keeping clear, detailed records of each interaction
- Staying up-to-date on products, services, and company procedures
- Collaborating with your team to keep things running smoothly
- Pitching in wherever needed—because team spirit is everything
What We’re Looking For:
- A friendly, upbeat personality and a clear, confident phone manner
- Great attention to detail and active listening skills
- A calm, solution-focused mindset—even when things get busy
- Comfortable using call center software and multitasking on-screen
- A flexible, team-oriented attitude
- Previous call center or customer service experience is a bonus, but not required—we provide full training
Why You’ll Love Working With Us:
- Flexible scheduling to fit around your life
- A supportive team that feels more like a community
- Engaging, fast-paced work that keeps you on your toes
- Opportunities to grow your skills and build your career
- A workplace that values your voice—literally and figuratively
Ready to Join the Team?
If you’re looking for a role where you can connect with people, solve problems, and bring positive energy to every call, we’d love to hear from you.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $23
