What are the responsibilities and job description for the Services Coordinator position at Innovate360 Group?
The Services Coordinator is a key role focused on ensuring the seamless delivery of services to clients. This individual will be responsible for managing schedules, tracking service requests, and collaborating with internal teams to ensure that services are provided on time and meet client expectations. Attention to detail and a proactive approach are critical in this role.
The Services Coordinator will also handle administrative tasks such as invoicing and maintaining accurate client records. If you're a well-organized and solution-driven professional with a passion for customer service, this position offers a great opportunity for growth and development.
What You'll Be Doing as a Services Coordinator
- Schedule services and ensure they’re delivered on time as a Services Coordinator
- Communicate with clients to understand their needs and ensure satisfaction as a Services Coordinator
- Track service requests and follow up to ensure timely resolutions as a Services Coordinator
- Maintain accurate client records and update them as needed as a Services Coordinator
- Collaborate with internal teams to ensure smooth execution of services as a Services Coordinator
- Prepare service reports and monitor service performance as a Services Coordinator
- Handle administrative tasks like invoicing and filing as a Services Coordinator
- Manage service-related budgets and expenditures as a Services Coordinator
- Respond to client inquiries and resolve issues promptly as a Services Coordinator
- Ensure compliance with company policies and regulations as a Services Coordinator
What We're Looking For in a Services Coordinator
- High school diploma or equivalent (Bachelor’s degree is a plus)
- At least 2 years of experience in service coordination or customer service
- Strong organizational and time-management skills as a Services Coordinator
- Excellent communication skills, both written and verbal as a Services Coordinator
- Proficiency in Microsoft Office and CRM software as a Services Coordinator
- Ability to multitask and manage multiple priorities efficiently as a Services Coordinator
- Problem-solving skills with great attention to detail as a Services Coordinator
- Customer-focused attitude with a commitment to providing high-quality service as a Services Coordinator
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $22 - $25