What are the responsibilities and job description for the CX Position - Honeycomb Credit position at Innovation Works, Inc.?

Job Description

CX Position

Honeycomb Credit is a loan crowdfunding website that unlocks capital for small businesses from an unconventional and innovative source—their fans, friends, and community. By crowdfunding a small business loan, entrepreneurs create deeper relationships with their community and investors earn a return while supporting local businesses they love. It’s a true win-win!

For this role, we are looking for someone who can offer energetic front-line guidance and strategy to business owners running investment crowdfunding campaigns on Honeycomb. As a key part of growing our two-sided network, the Crowdfunding Campaign Manager embodies the Honeycomb mission and values every day.

Requirements :

0-3 years of experience in customer success, sales, customer support, marketing, or social media
Experience working with or around small businesses
Excitement for our mission of creating financially empowered communities

The Ideal Candidate will :

Have excellent verbal and written communication skills

Be comfortable working face to face (virtually!) with small business owners

Have experience in a customer support, customer success, sales, or marketing role

Be familiar with social media and email marketing

Be process-minded but flexible and collaborative

Be comfortable dealing with the ambiguity of working in a fast-paced startup

Comfort being accountable to personal and team goals

Additional consideration will be given to candidates who :

Have worked in a high-growth startup environment before

Can demonstrate a track record of hitting goals and growing professionally

Have experience in lending, crowdfunding, or fundraising

Have worked in an independently owned small business!

Are located in Pittsburgh, Chicago, Philadelphia, or New York City

Role Responsibilities :

Support and manage small business owners’ crowdfunding campaigns from launch to funding. This includes pre-launch meetings, campaign strategy, telling a compelling story through the campaign page, and periodic check-ins throughout the life of the campaign

Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals

Build on our existing customer success tools to drive investment in our customers’ campaigns

Engage our investor audience through social media, email, and events both through Honeycomb's owned channels and indirectly through our customers reach

Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan

Honeycomb Credit offers :

Unlimited PTO

Health insurance

Equity in a high growth startup

Fun, unique, and exciting co-workers

The opportunity to grow your career in a mission-driven organization

Please send qualified resumes to : george@honeycombcredit.com

Honeycomb Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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CX Position - Honeycomb Credit

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