What are the responsibilities and job description for the Hospital Services Representative/ Driver position at Innovative Blood Resources?
Overview
Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving blood—from our community, for our community.
Responsibilities
Summary:
This position assists in assuring adequate component inventory for internal and external customer needs. Assists in assuring compliance with federal regulations and industry standards. Provides outstanding customer service to internal and external customers. Approximately 75% of the job is spent in hospital services department and 25% of the job is driving and delivering orders.
Schedule: Sunday and Monday 7am-3:30pm, Tuesday, Wednesday, and Thursday from 8am-4:30p.
Job Responsibilities:
1. Performing and overseeing daily Hospital Service tasks
- Hospital Orders:
- Consigning
- Shipping
- Packing
- Reconciliation
- Irradiation/modification
2. Performing timely driving functions
- Delivering hospital Transfusion Services blood component orders.
- Performing whole blood pick-ups from Collections Van/Mobiles/Fixed sites.
- Performing sample pick-ups for Reference Lab, Donor Testing, and Nat Lab.
3. Customer Service
- Responsible for daily interactions with our hospital customers. Daily telephone communications with the hospital Transfusion Services allows for correct orders and component shipments
4. Equipment Maintenance
- Maintains adequate knowledge of departmental equipment operation to monitor and troubleshoot problem situations with the Maintenance department and equipment support services.
5. Maintains Hospital Services vehicles, department supplies, required forms, and reports.
6. Maintains a working knowledge of federal regulations and industry standards for the storage, labeling, distribution and transport of blood component.
Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan
Qualifications
Education:
High school education or equivalent
Physical:
Ability to lift 50lbs and continuous movement in and out of vehicle
Other:
Ability to work well with others and independently
2 years of driving and/or customer service experience
Good driving record
Good communication skills; both oral and written
Ability to learn required computer functions and programs
Displays a professional manner
Ability to work well under pressure
Attention to detail
