Payroll Support & Implementation Specialist

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Do you excel at providing outstanding customer support and working with software systems? We are seeking a motivated Payroll Support & Implementation Specialist to join our team. If you enjoy challenges, love to learn, and are passionate about helping clients fully utilize our system, we want to hear from you! We value a self-driven individual with strong client relationship skills, a system-driven mindset, and attention to detail. You will leverage your customer service skills and technical knowledge to make a positive impact on our clients’ experiences.

With rapid growth, a growing customer base, and increasing demand for our web-based Payroll, Human Resource and Time & Attendance Management platform, Innovative Business Solutions, Inc. is seeking talented, dynamic individuals to join our team as a Payroll Implementation & Support Specialist. Innovative serves over 800 local employers, who rely on us to provide solutions to the variety of challenges they face in administering to their respective workforce needs. Since inception in 1991, our commitment to exceptional customer service has set us apart in the industry. Using your excellent customer service skills and passion for technology, you’ll be creating the ultimate experience that fosters long lasting relationships with our customers.

Position Title: Payroll Implementation & Support Specialist

Reports to: Payroll Product Manager

FLSA Status: Non-Exempt

Responsibilities:

• Provide technical support to customers and internal staff.
• Gather client requirements, configure, implement, and train clients on proprietary HCM software.
• Respond to customer service requests and inquiries.
• Collaborate with clients and internal staff to troubleshoot issues and provide effective solutions.
• Conduct new customer HCM orientations and training, either via webinar or in person.
• Stay engaged with clients throughout the implementation process, ensuring successful system utilization.
• Communicate project priorities, status, and issues with clients and internal teams.
• Research and test new product features, presenting them to customers and internal staff.
• Ensure commitment to product and service quality.
• Develop and maintain user and internal documentation.
• Submit enhancement inquiries and requests to the software development company.
• Assist with payroll processing in a backup capacity.
• Perform other duties as assigned. 

Requirements

Key Competencies / Qualifications:

• Bachelor’s Degree or equivalent experience in a related field
• Excellent communication skills with the ability to articulate technical concepts to non-technical audiences
• Eagerness to learn and acquire new skills and knowledge across various topics
• Systems thinker who understands the interconnections and relationships between different components within a system
• Quick learner who thrives in a fast-paced environment, manages multiple projects simultaneously, and pays strong attention to detail
• Ability to work independently as well as collaboratively with others
• Strong attention to detail, time management, organizational, and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Understanding of standard payroll concepts, practices, and procedures a plus
• Prior experience working with Payroll and Time & Labor Management systems is a plus
• Commitment to professional and ethical practices 

Physical Demands/Work Environment:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, bend, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

This position may involve frequent interruptions by phone and in person, requiring flexibility to change tasks as needed.

Innovative Business Solutions, Inc. is proud to be an equal opportunity workplace, and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other legally protected basis.

ACKNOWLEDGEMENT: Innovative Business Solutions, Inc., is an at-will employer. The job description does not constitute an employment agreement, or contract, between the employer and employee and is subject to change.  Other functions may be assigned and/or reassigned by the employer as the needs of the employer and requirements of the job change. The only employment contract that exists between you and Innovative Business Solutions, Inc., is that of at-will employment.